FAQ's

Q: Will ICE-LOC® affect taste and purity of drinking water?

A: ICE-LOC® is made from a high-purity, FDA-approved elastomer, there is no contamination to the water. ICE-LOC® has a higher purity than the water pipes in your system.



Q: Does ICE-LOC® affect water hammer?

A: ICE-LOC® can help eliminate water hammer in pipes. There is a cushion in the pipes that you didn’t have before.


Q: How long does ICE-LOC® protect plumbing?

A: ICE-LOC® can provide protection to your plumbing for as long as your pipe wall integrity remains intact. Corrosion and oxidation reduce the integrity of your pipes over time.


Q: Will ICE-LOC® deteriorate after it is installed?

A: ICE-LOC® is made from a proprietary polymer that is formulated to resist deterioration. It will not fall apart in the water system even after several years of ice crushing pressures and thaw cycles.


Q: Does ICE-LOC® have to be replaced after a certain time?

A: ICE-LOC® should last for many years in a typical plumbing system. In an inspection in a 15 year old install, the Ice-Loc® core still looks very good. Most likely rust, corrosion, oxidation and any plastic deformation of the pipe will come first.


Q: Will the stainless steel clip deteriorate?

A: Stainless steel can deteriorate after several years in a plumbing system with water. Dissolved chlorine and salts in the water can contribute to deterioration of the clip depending on the metal it is grounded against. The clips should be checked every few years or so. Possible replacement of clips might be needed.


Q: Can the ICE-LOC® elastomer core withstand soldering temperatures in copper plumbing?

A: ICE-LOC® can withstand temperatures of about 600F for short periods. Typical solders do not exceed 450F and low temperature silver solder may be used if melting point does not exceed 600F. 


Q: Does ICE-LOC® have to be replaced after a freeze?

A: No, ICE-LOC® will continue to help protect your plumbing after the ice thaws.



Q: What is plastic deformation?

A: Plastic deformation is the stretching and expansion of a pipe over time due to continued pressure and flow of fluid within. Freezing accelerates this deformation unless the yield strength is reached or if a pipe fails, breaks or splits. Plastic deformation can happen with many different types of material including copper, steel and PVC.


Q: Is ICE-LOC® protection guaranteed?

A: ICE-LOC® Inc. cannot guarantee that your pipes will not burst because there are many variables in pipe quality, conditions and installation. Other manufacturer’s products can be faulty and be the main cause of damage. ICE-LOC® is not able monitor or inspect the quality of piping before it is installed or the fact people have purchased the product after a pipe breakage and can claim that ICE-LOC® was already in place, therefore is impossible to know what occurred first. We can only offer a full refund of the purchase price if a customer is unsatisfied.


Q: How Dependable is ICE-LOC®?

A: Our innovative product, when installed correctly, should provide many years of protection for your pipe and ultimately, your peace of mind.  If you are at any time dissatisfied with your purchase, please return to product for a full refund.


Q: Can ICE-LOC® be used in mobile homes?

A: Yes, the most important are for Ice-Loc in a mobile home is the main line coming up behind the skirting of the home and into the structure. Not intended for poly-butyl, PEX,CPVC or type M copper.


Q: Can ICE-LOC® be used in RV's and motor homes?

A:  Yes, ICE-LOC® can be used anywhere that has potable plumbing as long as the water pipes are of the types mentioned. Not intended for poly-butyl, PEX,CPVC or type M copper.


Q: Does ICE-LOC® prevent pipes from freezing?

A: No, ICE-LOC® is not a source of heat and is not a form of insulation. Ice-Loc is meant to protect pipes even if they freeze.


Q: Will ICE-LOC® help thaw frozen pipes?

A: No, ICE-LOC® is not a source of heat. It is passive device that compresses when ice expands, allowing a place to receive the new water volume. This helps to protect the pipe from rupturing. Do not ever force thaw PVC pipe by use of a heat gun or hot water, this will shatter plastic pipe even if has been protected with ICE-LOC®. Let pipe thaw slowly.


Q: Can ICE-LOC® be used in very cold and hot water delivery systems?

A: Yes, ICE-LOC® has a protective range of at least -40F to well beyond boiling temperature of water (useful to 450F) without change to the elastomer. This high temperature would only occur in unique commercial applications or during the short time exposure of soldering temperatures of copper pipe.


Q: Will ICE-LOC® restrict my water flow?

A: ICE-LOC® will have very little effect on your water flow and water pressure is whatever your water pressure is. ICE-LOC® absorbs ice pressure, so in return there is small effect on water flow after ice thaws out. ( Laboratory tests show less than 2% restriction at normal water pressure. In higher pressure systems over 100psi. there is less than 1% water flow restriction.)



Q: What size pipes are protected by ICE-LOC®?

A: ICE-LOC® is available for 1/2", 3/4" and 1" pipe sizes (clips for these sizes only).  See "How-To page"  for instructions for Larger Pipes).  Remember to always cut ICE-LOC® core at a sharp angle so as to pierce the water with much better flow. ICE-LOC® core will become much smaller under normal city water pressure.



Q: What kind of pipes are protected with ICE-LOC?

A: ICE-LOC® will protect PVC (Schedule 40 or better), Copper (Type L or better), & all steel pipe.

Not recommended for Pex Pipe (too many non-typical tubing sizes).
Not for CPVC pipe as pipe sizes are non-typical and pressure rating is low.
Not approved for Fire Suppression Pipes.


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Q: Can ICE-LOC® be used for sewer pipes or drainage pipes?

A: ICE-LOC® is not intended for sewer or drainage pipes. ICE-LOC® is intended for potable water systems that may be exposed to freeze temperatures. Sewer pipe lines often use strong chemicals that can affect the Ice-Loc core. Also, unclogging drain pipes with powered "snake" cables could tangle the Ice-Loc.


Q: How much ICE-LOC® is needed for residential plumbing?

A: While home sizes vary, the average home has over 300 feet of pipe, most of which is difficult to access unless you're in the stage of building a home and have full access to the plumbing during installation. An economical option is to protect only known problem areas; installing ICE-LOC® in the easily accessible pipes such as entry through outside faucets, garages where pipes may be around a water heater and in basements, etc. A few key places may be all the protection that is required. Installing several feet of ICE-LOC® into these pipes can help protect plumbing upstream that would otherwise be difficult to access.and will provide a cushion for ice to expand in volumes in proximity to the installed ICE-LOC®. 


Q: Can ICE-LOC® be used in older plumbing systems?

A: ICE-LOC® can greatly reduce the chance of pipe rupture due to freezing, as long as the pipe integrity remains in decent condition. Remember, even ICE-LOC® may not prevent a pipe from rupturing if the plumbing is already in deteriorated condition, such as is the case in very old plumbing.


 

DISCLAIMER

 ICELOC, INC. MAKES NO REPRESENTATIONS OR WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ANY OTHER WARRANTIES WHATSOEVER.  MOREOVER, ICELOC, INC. SPECIFICALLY DISCLAIMS, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL WARRANTIES EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  Iceloc, Inc. represents only that the goods shall be of the standard quality of Iceloc, Inc.  Purchaser assumes all risk and liability resulting from the purchase and/or use of the goods, whether used singly or in combination with other goods.

ICELOC PRODUCT USE  is for insertion into potable water pipes to help prevent pipe rupture when frozen and NOT FOR ANY OTHER USE OR APPLICATION. KEEP THIS PRODUCT AWAY FROM CHILDREN.
  

Purchaser’s sole remedy, whether in contract, warranty, tort (including negligence), or otherwise, shall not exceed the return of the amount of the purchase price paid by purchaser.  ICELOC, INC. SHALL NOT, UNDER ANY CIRCUMSTANCES, TO THE EXTENT PERMITTED BY APPLICABLE LAW, BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, PROPERTY DAMAGE, DAMAGE TO OR LOSS OF EQUIPMENT, LOST PROFITS OR REVENUE, COSTS OF RENTING REPLACEMENTS, AND OTHER ADDITIONAL EXPENSES, EVEN IF SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.